Warranty

	Note
	Please refer to the authoritative English version. The following chapter has been translated from English.

Goods manufactured by Eversys are guaranteed to be free of defects in workmanship and material when leaving the factory. Eversys’ warranty obligations and Buyer’s sole remedy for the Goods shall be limited to the replacement of any part of the Goods, in which case such part shall be new or equivalent to new in performance. The Warranty is valid:

Eversys will replace at its discretion part or all of the Good not conforming to this warranty. Eversys’ responsibility under this warranty is limited to the replacement of defective parts and not to wear and tear parts and maintenance products.

Furthermore, the warranty is not provided if:

Each spare part manufactured by Eversys is guaranteed to be free of defects in workmanship and material when leaving the factory for a period of twelve (12) months from date of shipment.

Each refurbished part manufactured by Eversys is guaranteed to be free of defects in workmanship and material when leaving the factory for a period of six (6) months from date of shipment.

The transmission of machine data at the end of the installation wizard enables the activation of the 24-months warranty. Without this sharing of information, Eversys cannot validate the date of installation and therefore the activation of the warranty. The warranty start date will then be the date from which the machine leaves Eversys factory. Two procedures are now available:

In order to be able to make a warranty claim, the Buyer have to choose between the two options above. Further an official Eversys RMA Form needs to be filled and sent to Eversys to initiate any warranty claim. After confirmation from Eversys, the Buyer, at its own costs, needs to send back to Eversys the broken part within ninety (90) days of making the RMA claim. Unless otherwise and mutually agreed. If the part is not returned at all or within ninety (90) days, the RMA warranty claim will be rejected. Eversys retains the right to judge if warranty is granted or not. If warranty is granted, Eversys offers a credit note on the amount of the claimed part. If the warranty is not granted, the customer can order a replacement part at its own cost.

All the RMA instructions can be found on the Eversys e’Support website: https://support.eversys.com/hc/

All cleaning materials used for Eversys’ Goods must have been authorized by the manufacturer. Not using Eversys cleaning materials will make the warranty null and void.

Warranty limitation

Eversys S.A. denies any responsibility in case of:

• incorrect use of the coffee machine,

• unauthorized modification (willingly or unwillingly),

• not complying with the instructions contained in the manuals provided with the coffee machine,

• not complying with the safety instructions contained in the manuals,

• damage linked to the use of the machine, in particular any loss of data or any financial loss which might be associated with the use of the software,

• if the machine is used in a manner not specified by the manufacturer, the protection provided by the coffee machine may be impaired.

When the coffee machine is connected to a host, the user takes the entire responsibility for error-less transmission of the results (e.g. hardware, software and firmware) to this system.

Note

Any warranty will be deemed void in the following cases: Installation of the machine by unauthorized persons; Installation non conforming with our datasheet; Misuse causing damage; Maintenance by unauthorized persons; Mandatory service and maintenance schedule not respected; Mandatory daily cleaning not respected; Damage due to improper storage; Use contrary to the instructions given in this manual or according to information other than the manufacturer’s original tips.