Operator warning messages for Enigma and Shotmaster (W-XXX)

W-004

Water flow left too low.

The flow rate left is less than 0.3 tick/s.

→ Water supply okay?

→ Check the grinder adjustment. Is it set too fine?

→ A powder chute product could have caused the problem (too much powder inserted).

→ Check if the water filter has to be changed

W-005

Water flow right too low.

The flow rate left is less than 0.3 tick/s.

→ Water supply okay?

→ Check the grinder adjustment. Is it set too fine?

→ A powder chute product could have caused the problem (too much powder inserted).

→ If the warning appears more than once during the cleaning: Check the bypass valve.

→ Check if the water filter has to be changed

W-006

Check cleaning ball dispenser.

This warning is set, if the light barrier has detected a blocked ball.

→ Check if a cleaning ball is blocked or broken.

W-007

The coffee machine has been cleaned without cleaning balls.

This warning is set, if no cleaning ball has been detected.

→ Check if the cleaning ball dispenser is empty. If yes, refill it.

→ Check if a cleaning ball blocks the dispenser.

W-008

Press Continue to start the cleaning now. If you want to start the cleaning later, push the Cancel button in the upper right corner.

Press and hold the rinse key for two seconds to start the cleaning.

W-009

Cleaning ball dispenser missing.

Check if the cleaning ball dispenser is plugged in correctly.

W-010

Invalid coffee or milk recipe.

No action necessary. This message disappears with the next successful coffee product.

W-011

Brewing unit initialization failed left.

The left brewing unit is blocked.

=> Please check the left brewing unit.

This warning is set, if the left brew unit is blocked during motor initialization.

W-012

Brewing unit initialization failed right.

The right brewing unit is blocked.

=> Please check the right brewing unit.

This warning is set, if the right brew unit is blocked during motor initialization.

W-013

Service necessary. Please contact your service technician.

Service Due Date: 08.08.2013

Countdown To Service: 0 coffee products

The machine has reached the predefined number of products or the service date interval has been elapsed.

W-014

Please change the water filter.

Water Filter Due Date: 08.08.2013

Countdown To Water Filter Change: 0.0 [l]

Predefined water amount has been reached.

The water filter has to be changed after its life time cycle. Otherwise the boilers will be damaged due to the lime.

W-016

Water pressure sensor failure.

Please check the pressure sensor and cable.

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W-018

Milk tank empty.

Please refill the milk tank.

Refill the milk tank (a milk product on the left side has been aborted due to the empty milk tank).

W-019

Steam pressure too low for milk products.

Wait until the steam pressure is high enough to produce a milk product.

W-020

Top piston failure left.

The machine tries to unblock the piston automatically.

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W-021

Top piston failure right.

The machine tries to unblock the piston automatically.

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W-022

Bottom piston failure left.

The machine tries to unblock the piston automatically.

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W-023

Bottom piston failure right.

The machine tries to unblock the piston automatically.

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W-024

Milk tank empty.

Please refill the milk tank.

Refill the milk tank (a milk product on the right side has been aborted due to the empty milk tank).

W-027

Date and time incorrect.

Please adjust the date and time in the display menu and restart the machine.

Turn the coffee machine off (main switch and not standby button!), wait 10s and turn it on again (mostly that already fixes the problem).

But if the message is still shown after turning off and on the machine:

Adjust the date and time at the left display -> Main Menu -> Display -> Date and Time -> Set Date & Time. Check also if the timezone is correct at the display(s).

If the message still appear after manually setting the date and time and restarting the machine:

→ The battery of the display could be damaged. That causes that the time is lost every time the machine is turned off and on. Replace display.

→ Before you replace the display you have to save the settings on a USB stick! Like this you are able to restore the settings at the new display.

W-028

Date and time incorrect.

Please adjust the date and time in the display menu and restart the machine.

Turn the coffee machine off (main switch and not standby button!), wait 10s and turn it on again (mostly that already fixes the problem).

But if the message is still shown after turning off and on the machine:

Adjust the date and time at the right display -> Main Menu -> Display -> Date and Time -> Set Date & Time. Check also if the timezone is correct at the display(s).

If the message still appear after manually setting the date and time and restarting the machine:

→ The battery of the display could be damaged. That causes that the time is lost every time the machine is turned off and on. Replace display.

→ Before you replace the display you have to save the settings on a USB stick! Like this you are able to restore the settings at the new display.

W-029

Failure of external EEPROM (CPU).

The CPU has to be changed.

Persistent data of the CPU is stored in the external EEPROM.

If the external EEPROM doesn't work properly anymore some of the CPU data could be corrupt (e.g. PQC control data).

If the message doesn't disappear after turning off and on the machine, the CPU has to be changed.

W-030

Failure during backup to external EEPROM (CPU).

Turn the coffee machine off, wait 10s and turn it on again.

The backup of the CPU data is stored in the external EEPROM.

If there is a problem with the external EEPROM the CPU data cannot be saved and restored properly (e.g. before and after a software update).

W-031

The milk system cleaning was not performed correctly.

Check the position of milk tube(s) in the cleaning container.

Check the position of milk tube(s) in the cleaning container.

W-034

No coffee powder detected (left).

Please check the powder chute and press Continue.

Check the powder chute.

Have you inserted enough powder?

W-035

No coffee powder detected (right).

Please check the powder chute and press Continue.

Check the powder chute.

Have you inserted enough powder?

W-036

Cleaned with too few milk cleaning balls.

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W-037

The milk system was cleaned without detergent.

Please use Everclean!

No or too few detergent detected for a proper cleaning of the milk system.

W-038

Coffee Boiler temperature sensor failure.

Please check the temperature sensor and cable.

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W-039

Coffee Boiler Right temperature sensor failure.

Please check the temperature sensor and cable.

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W-040

Milk Heater temperature sensor failure.

Please check the temperature sensor and cable.

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W-041

Milk Heater temperature sensor failure.

Please check the temperature sensor and cable.

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W-043

Memory usage too high.

Please press Continue to restart the display.

If you were in the menu the memory usage of the display is higher than before.

If the memory usage exceeds a distinct level it's recommended to press the button Continue to restart the display.

W-044

CPU Machine Data not restored

Automatic backup of the CPU settings has been failed.

W-047

Fan back doesn't run.

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W-048

During the weekend milk products aren't allowed!

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W-050

Fan Front doesn't run.

Check if the fan is plugged in correctly.

It is important that the fan is running. Otherwise the humidity in the machine becomes too high.

W-054

Milk pump left doesn't run.

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W-055

Milk pump right doesn't run.

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W-056

Milk input temperature sensor failure left.

Please check the temperature sensor and cable.

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W-057

Milk input temperature sensor failure right.

Please check the temperature sensor and cable.

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W-058

Milk tank temperature left too high.

Please fill the milk tank with cold milk.

The temperature of the milk in the fridge is too high.

→ Use and refill only cooled milk.

W-059

Milk tank temperature right too high.

Please fill the milk tank with cold milk.

The temperature of the milk in the fridge is too high.

→ Use and refill only cooled milk.

W-060

Milk unit not connected.

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W-068

Grinder left (bean hopper rear) is blocked.

Close the bean hopper and put the lid back on.

Press Continue to start automatic grinder unblocking.

The left grinder could not be automatically unblocked.

→ Check if the grinder is adjusted too fine (grinder could not turn) -> Go into the Grinder Adjust menu -> Press Coarser.

→ Check for blocking beans or stones in the grinder. If yes, remove manually.

W-069

Grinder right (bean hopper front) is blocked.

Close the bean hopper and put the lid back on.

Press Continue to start automatic grinder unblocking.

The right grinder could not be automatically unblocked.

→ Check if the grinder is adjusted too fine (grinder could not turn) -> Go into the Grinder Adjust menu -> Press Coarser.

→ Check for blocking beans or stones in the grinder. If yes, remove manually.

W-075

The extraction time left is too high.

Please press Continue to start a rinse.

The extraction time of left side is three times in succession more than 15s too high.

To check if the machine has a problem, a rinse will be performed after pressing Continue.

W-076

The extraction time right is too high.

Please press Continue to start a rinse.

The extraction time of right side is three times in succession more than 15s too high.

To check if the machine has a problem, a rinse will be performed after pressing Continue.

W-080

Grinder left (bean hopper rear) could not be automatically unblocked.

Press Continue to start manual grinder unblocking.

The left grinder could not be automatically unblocked.

→ Check if beans or stones block the grinder. if yes, remove manually.

W-081

Grinder right (bean hopper front) could not be automatically unblocked.

Press Continue to start manual grinder unblocking.

The right grinder could not be automatically unblocked.

→ Check if beans or stones block the grinder. if yes, remove manually.

W-084

Level of bean hopper rear too low.

Please refill the bean hopper.

Light barrier of bean level control has not detected beans in bean hopper rear.

→ Refill bean hopper.

W-085

Level of bean hopper front too low.

Please refill the bean hopper.

Light barrier of bean level control has not detected beans in bean hopper front.

→ Refill bean hopper.

W-086

Initial rinse of milk system hasn't been performed yet.

Check if you are logged out.

Make sure that you are being logged out so that the init rinse can start.

W-091

The left powder dispenser of the powder unit doesn't run.

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W-092

The right powder dispenser of the powder unit doesn't run.

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W-093

The powder pump of the powder unit doesn't run.

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W-094

The powder mixer motor of the powder unit doesn't run.

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W-095

The current software doesn't support this version of milk system.

=> You have to use an other software.

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W-096

Milk temperature for cold foam is too high left.

For good foam quality the milk must be 4 °C or less. Please fill the milk tank with 4 °C cold milk.

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W-097

Milk temperature for cold foam is too high right.

For good foam quality the milk must be 4 °C or less. Please fill the milk tank with 4 °C cold milk.

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W-098

The powder mixer of the powder unit is missing.

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W-100

Steam boiler pressure maximum reached

The steam boiler stops to heat if the maximum pressure is reached.

W-101

Steam boiler pressure too high.

This warning is set when the steam boiler pressure is 2.3 bar or higher (p_steam >= 2.3 bar).

W-102

The purge or tea valve is leaking.

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W-103

Steam wand left temperature sensor failure.

Please check the temperature sensor and cable.

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W-104

Steam wand right temperature sensor failure.

Please check the temperature sensor and cable.

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W-132

Milk Heater temperature sensor failure.

Please check the temperature sensor and cable.

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W-133

Milk Heater temperature sensor failure.

Please check the temperature sensor and cable.

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W-134

Security timeout of cup heater expired.

Cup heater has been switched off.

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W-135

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